§ 1. Right of Withdrawal (Returns)
- Pursuant to EU Consumer Rights Directive, the Buyer has the right to withdraw from the contract within 14 calendar days without giving any reason.
- The withdrawal period expires 14 days after the day on which the Buyer (or a third party indicated by the Buyer) acquires physical possession of the Goods.
- To exercise the right of withdrawal, the Buyer must inform the Seller of their decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post or e-mail).
- Information Link: All detailed instructions, electronic forms, and information regarding the withdrawal and returns process are accessible via the dedicated link on the Store’s website:
- Return Shipping and Logistics: The Buyer shall send back the Goods no later than 14 days from the day on which they communicate their withdrawal. The Buyer is free to choose any shipping carrier to return the goods to the Seller’s address in Poland. To facilitate and simplify the process, returns can also be made via international parcel lockers/pick-up points (such as InPost) directly to the Seller’s address in Poland, if available in the Buyer’s region.
- Return Shipping Costs: The direct cost of returning the Goods back to the Seller in Poland shall be borne exclusively and entirely by the Buyer. The Seller does not refund or cover the cost of return shipping.
- Refund Policy: Upon a valid withdrawal, the Seller will reimburse the payment received for the Goods, including the initial delivery cost paid by the Buyer during checkout (7 EUR / 30 PLN). The refund will be processed without undue delay and no later than 14 days from the day on which the Seller is informed of the decision to withdraw, provided that the Goods have been received back or the Buyer supplies proof of having sent them back.
§ 2. Statutory Guarantee and Complaints
- The Seller is liable to the Consumer for any lack of conformity of the goods that exists at the time of delivery for a period of 2 years (Statutory Guarantee), unless the local law of the Consumer’s country dictates otherwise.
- If the Goods are defective, the Buyer may request a repair, replacement, price reduction, or cancellation of the contract.
- Complaints should be sent electronically to contact@fourtensophia.com or in writing to the Seller’s address.
- The Seller will respond to the complaint within 14 days of its receipt.
